Privacy Policy

1. Introduction

3D Services USA, LLC, doing business as 3D City Skyline (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 3dcityskyline.com (“Site”) and purchase our products and services.

By using the Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

• Account and order information: name, email address, shipping address, phone number, and billing information
• Payment information: credit card details and billing address (processed securely by Stripe, Inc. — we do not store your full card details on our servers)
• Model configuration data: geographic coordinates, bounding boxes, model size preferences, detail level selections, and feature toggles you choose when creating your model
• Communications: any information you provide when you contact us via email or other communication channels

2.2 Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences
• Usage data: pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
• Cookies and similar technologies: session cookies, persistent cookies, and local storage used to maintain your session, remember preferences, and improve site functionality
• Error and performance data: crash reports, error logs, and performance metrics collected via Sentry for the purpose of improving site reliability
• Map interaction data: geographic areas you search for, areas you select on the map, and configurator interactions

2.3 Information from Third Parties

• Payment processor (Stripe): transaction status, payment confirmation, and fraud detection data
• Shipping carrier (EasyPost): delivery status, tracking information, and address verification results
• Map data provider (Mapbox): geocoding results and map tile usage analytics
• Analytics and advertising providers: including Google Analytics 4 (page views, event data, user journeys, demographics and interests via Google Signals, cross-device identification via pseudonymous User-ID), Google Ads (conversion tracking, Enhanced Conversions with hashed email/phone/address for attribution, and dynamic remarketing audiences), Google Search Console (search performance and site verification), and similar ad platforms (e.g. Meta Pixel). These providers may set cookies and collect IP address, device identifiers, and browsing behavior to measure advertising performance and build audiences.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order fulfillment: to process your orders, generate 3D models, produce printed products, arrange shipping, and deliver your purchases
• Payment processing: to charge for products and services, process refunds, and detect and prevent fraud
• Communication: to send order confirmations, shipping notifications, download links, and respond to your inquiries
• Site improvement: to analyze usage patterns, fix errors, improve performance, and enhance user experience
• Security: to protect against unauthorized access, detect fraud, and maintain the integrity of our systems
• Legal compliance: to comply with applicable laws, regulations, legal processes, and government requests

We do not use your information for unsolicited marketing emails unless you have explicitly opted in. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with the following categories of third parties, solely for the purposes described above:

• Payment processors: Stripe, Inc. — to process payments and prevent fraud
• Shipping providers: EasyPost and shipping carriers (USPS, UPS, FedEx, etc.) — to ship physical products and provide tracking
• Cloud infrastructure providers: Amazon Web Services (AWS) and Vercel — to host the Site, store data, and deliver content
• Error monitoring: Sentry — to monitor and fix technical errors
• Email services: Amazon SES — to send transactional emails (order confirmations, shipping notifications, download links)
• Map services: Mapbox — to provide interactive map functionality
• Database services: Supabase — to store order and account data securely

We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential cookies: required for the Site to function (session management, authentication, shopping cart)
• Performance cookies: used to understand how visitors interact with the Site (page views, event tracking, error tracking) via Google Analytics 4 and similar analytics tools
• Advertising cookies: set by Google Ads and other ad platforms to measure conversions (including Enhanced Conversions, which share hashed customer data with Google for attribution) and build remarketing audiences across Google properties and partner sites
• Functional cookies: used to remember your preferences and settings

You can control cookies through your browser settings. Disabling essential cookies may impair the functionality of the Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Order and transaction data: retained for 7 years for tax and legal compliance purposes
• Account data: retained until you request deletion or account closure
• Digital download files: retained indefinitely for purchased products to allow re-download
• Unpurchased preview data: automatically deleted after 7 days
• Error and performance logs: retained for 90 days

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL (HTTPS)
• Encryption of sensitive data at rest
• Secure payment processing through PCI-DSS compliant providers (Stripe)
• Access controls and authentication for internal systems
• Regular security monitoring and vulnerability assessments

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights (All Users)

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data, subject to legal retention requirements
• Portability: request your data in a structured, machine-readable format

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect and how it is used; (b) request deletion of your personal information; (c) opt out of the sale or sharing of your personal information (we do not sell your data); and (d) non-discrimination for exercising your privacy rights.

8.3 European Economic Area / UK Residents (GDPR)

If you are in the EEA or UK, our legal basis for processing your data is: (a) performance of a contract (order fulfillment); (b) legitimate interests (site improvement, security); and (c) consent (where applicable). You have the right to withdraw consent, restrict processing, object to processing, and lodge a complaint with a supervisory authority.

9. Children’s Privacy

The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. By using the Site and providing your information, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated “Last updated” date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

3D Services USA, LLC
d/b/a 3D City Skyline
Email: privacy@3dcityskyline.com
Website: https://3dcityskyline.com